careers
3D Applications Support Engineer - EUROPE
Tech Soft 3D is a well-established US software company delivering world-class 2D & 3D computer graphics tools to many of the leading software developers worldwide including Solidworks, Autodesk, Dassault, PTC and many other specialist applications companies. Our HOOPS software toolkit runs on top of lower-level OpenGL and DirectX systems and enhances these pipelines with a wealth of pre-built, high-level functionality to enable users to rapidly develop robust real-world engineering applications.
We have a small specialist team in Europe that we are now looking to expand with the addition of a 3D Applications Support Engineer to assist our growing prospect and customer-base in the region.
The Position
As a member of the Client Consulting Engineering team, you will take responsibility for managing the provision of support and assistance to our prospects and customers in Europe. You will work with the European Consulting Engineers to continually enhance and improve the service we offer and to ensure that TechSoft3D maintains it’s reputation in the region for provision of an excellent standard of support and advisory services.
Your responsibilities will include:
- Providing answers to inquiries concerning correct software usage, system requirements, configurations, and customer applications architecture.
- Analyzing complex problems in the application of technical 3D graphics and geometric modelling software to identify defects and recommend corrective action.
- Monitor software defects and problems via the company’s support database to ensure a timely attention to issues and satisfactory closure.
- Assist in European customer specific release engineering tasks such as software builds, platform support, system management, and quality assurance testing.
- Remaining abreast of technology and market changes that may affect or enhance our products.
As you gain experience with our tools, significant additional responsibilities will include:
- Using the company’s C/C++ toolkits to create sophisticated demonstration software to enhance product marketability in the European region.
- Working with prospects and customers to help build application prototypes to further their evaluation efforts.
- Developing specific extensions to the existing tools to meet prospect and customer requirements in the European region.
- Demonstrate feasibility of Tech Soft products and other technologies for use within customer applications by providing live demos, presentations, and training classes.
The Person
You are a dynamic individual with excellent communication and customer-facing skills looking to work within a rewarding, independent and team-oriented environment in which you can enhance your standing as an engineer within the European 3D community. You are intelligent, resourceful and enjoy solving challenging problems. You also understand that providing great component technology is a team responsibility, requiring not only outstanding individual contributions, but also the ability to help others meet a common goal. Additionally, you know that building a great company takes commitment, dedication, and consistent effort.
While the role is challenging, the location on the edge of the Lake District offers fabulous support for an outdoor lifestyle and the company values quality of life as a highly valuable asset for its employees. Should you be successful in applying for the role you would be expected to relocate in return for which the company offers a commitment to long service for the dedicated employee.
The following requirements are essential:
- A first-class BSc in an applicable field, preferably Computer Science or Mathematics and preferably a higher degree
- Excellent oral and written communication skills
- Proven client-facing skills and experience of working with external teams
- Strong analysis and problem-solving skills and an ability to work independently
- Good familiarity with 3D computer graphics concepts, including data structures, algorithms, and standard APIs including DirectX and OpenGL
- Substantial experience in writing and debugging C, C++ or C# code under both Windows and Unix platforms; and familiarity with .NET and Java an advantage
- Ability to work well in a task-oriented, team environment
- Capability of managing multiple tasks and projects with a high level of prioritization and self-organization skills
- Fast learner with an attention to both overall concepts and problem details
If you believe you have the right qualifications and skills and could approach this position with enthusiasm and energy, then please reply with a covering letter demonstrating you have reviewed our website and have understood the technology we offer.
Please send this cover letter and your resume to hr@techsoft3d.com.